Over the years, the web continues to drastically change the way we shop, entrepreneurs find it difficult to renew faith and power of a potential customer. Incorporating top ecommerce Magento extensions in your website might be helpful to some extent but there are other factors that come into play.  

What might be the reason?

Online store owners need to act smart and understand what their USP is. To make it simple, what makes your product different from its competitors and why should customers buy from you? In addition, are you offering reasonable rates to them? Do you use top Magento extensions? All this makes an outstanding customer experience. In addition to the uniqueness of your product, services and prices you offer, there is a specific point of difference that can tip the sales in your business delivering a personalized shopping experience to the customers. 

If you aren’t able to go toe to toe with the big guys on price, amazing service, and excellent quality should be your winning proposition. Below is highlighted 3 exceptional ways to amaze your customers, without breaking the bank.

•    Thank You Note

With the infinite number of options out there, it is so much to ask that a business says “Thank You” to a new customer. You might think that a thank you note isn’t worthwhile but it has a powerful impact on customers. At times, customers are appreciative to the company regarding their product and services, whether online or offline but what about when it comes to applauding them? A survey states that a company is known for a great service regularly sends notes to its worthy customers or to those who feature them. Plus, you can also add a Thank You Magento extension for your ecommerce website.

Most importantly a thank you note serves as an element with the customer that depicts you are willing to retain him and go an extra mile for those who give you business.

•    Get proactive about service

Often it is noticed that businesses look upto customer service as a reactionary task rather than an opportunistic one. Many good companies with legendary service get proactive with their customers by anticipating needs. For instance, if a customer is having trouble getting started and is stuck somewhere, assist him as soon as possible. This form of social sensitivity or understanding emotionally as to how others feel can prove to be a great asset in predicting where customers may run into trouble, so you may swoop in and help them beforehand.

•    Step ahead and help

Businesses don’t take content marketing seriously. Well, content marketing has now turned up to be the act of building long-term relationships with the customer by being genuinely useful and relevant. You are free to use your blog, white papers, and webinars to help people make the most of your product or services.

Verdict

Lend a helping hand to customers and make them better at what they do best, help them understand how your service can benefit them and becomes a key component of improving.